Privacy Policy

Effective Date: February 1, 2025
Live Well Collective
742 Genevieve St Suite B, Solona Beach, 92075
Phone: (858) 263-5955 | Email: info@livewellcollectivesd.com

1. Introduction

Live Well Collective ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.livewellcollectivesd.com.

We prioritize security and confidentiality, particularly when handling any health-related information. While we use Healthie, a third-party HIPAA-compliant platform, for patient intake, records, and communications, we do not directly store or collect Protected Health Information (PHI) through this website.

2. Information We Collect

A. Information You Provide to Us

When you interact with our website, you may voluntarily provide personal information, including:

  • Name, email address, and phone number (e.g., when signing up for our newsletter or scheduling a consultation).

  • Payment details (only if you purchase services directly through the site).

  • General inquiries or messages submitted via our contact forms.

B. Automatically Collected Information

When you visit our website, we may collect limited data via cookies, analytics tools, and tracking pixels, including:

  • IP address, device type, and browser information.

  • Website activity (pages visited, time spent on site, etc.).

  • Referring websites or links.

This data helps us improve site functionality, user experience, and marketing strategies.

C. Health Information

Live Well Collective does not collect, store, or process Protected Health Information (PHI) directly through this website. Any sensitive medical or health-related information is managed within Healthie, our secure, HIPAA-compliant third-party CRM platform.

3. How We Use Your Information

We use collected data for the following purposes:

  • Providing Services: Responding to inquiries, processing appointment requests, and offering personalized wellness solutions.

  • Marketing & Communications: Sending newsletters, updates, and promotional content (you may opt out at any time).

  • Website Analytics & Improvements: Enhancing user experience and optimizing our website’s functionality.

  • Compliance & Security: Preventing fraud, enforcing terms of use, and ensuring legal compliance.

We will never sell or rent your personal information to third parties.

4. How We Protect Your Information

Live Well Collective takes reasonable security measures to protect your personal data from unauthorized access or misuse. This includes:

  • Encryption of data where applicable.

  • Secure access controls for internal use.

  • Regular security updates to our website.

However, no online platform is 100% secure. We encourage you to avoid sharing sensitive health details via unencrypted email or website forms.

5. Sharing of Information

We may share non-sensitive information with:

  • Third-party service providers (such as email marketing platforms like Flodesk) for communication purposes.

  • Law enforcement or government authorities if required by law.

  • Business partners or affiliates, with your consent.

Health-related data is only processed through Healthie and remains protected under HIPAA guidelines.

6. Your Rights & Choices

  • Opt-Out: You may unsubscribe from marketing emails at any time.

  • Access & Correction: Request a copy of your personal data or correct inaccuracies.

  • Data Deletion: Request deletion of your data, subject to legal or regulatory retention requirements.

For any privacy-related inquiries, please contact us at: info@livewellcollectivesd.com.

7. Third-Party Links & External Services

Our website may contain links to external websites (e.g., lab testing portals, partner resources). We are not responsible for the privacy practices of these third parties. Please review their policies separately.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of the site after updates constitutes acceptance of the changes.

For any concerns or questions regarding this policy, contact us at info@livewellcollectivesd.com.